The Answers page in the Expert Dashboard gives you full visibility into every question your seekers have asked and every answer your agent has provided. This is where you monitor quality and refine your agent's responses.
Viewing Answers
Each answer card shows who asked the question, when it was asked, and the agent's reply. You can expand any card to see the full question and response. Use the filter tabs at the top to focus on what matters:
- New — answers you haven't reviewed yet
- Needs Attention — answers flagged by seekers or that may need your input
- All — every answer your agent has given
Use the Search bar to find specific topics, and toggle Show Archived to include older answers.
Working with Answers
Each answer card includes several actions:
- View conversation — open the full conversation thread with the seeker
- Items cited — see which content items the agent referenced in its answer
- Add to Confirmed — mark a good answer as confirmed so your agent can reuse it confidently in the future
- Edit — revise the agent's answer to improve accuracy or tone
- Hide Answer — remove an answer from the seeker's view
- Report concern — flag an answer for further review
Why It Matters
Regularly reviewing your agent's answers helps you spot areas where your knowledge base could be stronger. Confirming great answers and editing weaker ones trains your agent to be more helpful over time.
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